All sales at carolpenn.com are final. If you are unhappy with your purchase, items in perfect condition may be returned for online store credit or exchanged for another item within 5 days of receipt, minus the original shipping fees. Please contact us at (830) 456-8714 or firstname.lastname@example.org
in the event that you need to return an item.
There are no returns, store credit, or exchanges on custom or special orders.
If you have selected an item for exchange that is unavailable, your account will be credited for online store credit and you will be contacted via fax, phone, or email.
Please note that due to the handmade nature of our jewelry, there will be slight variations and imperfections in some items, and delivery times may vary. Please contact us if you have special requests or if there is anything we can do to better serve you.
We use USPS to ship orders.